METHOD DIALOG PICTURE LITE DIALOG FILM DIALOG-ROOM E-LEARNING LIVE ACADEMY TOPICS REFERENCES COMPANY SHOP
> REFERENCES   > Energy   > badenova   
Dialogbild_Continental_Leadership-Principles_01

 

badenova_Logo

EXCELLENT SERVICE

LIVE ILLUSTRATION FOR BADENOVA

Weis


130 top managers from Badenova participated in the live creation of a dialogue picture. Through exchanges with internal and external customers, Badenova, the energy service provider, developed a series of quality standards, called the 12 + 1 Standards.  These standards were formulated through a process called The Employee Mission Statement and Customer Relations and officially presented by the senior management.
It consists of 12 rules concerning communication, punctuality, appreciation and engaged competent handling of customer requests.  During the rollout all +1 standards were visualized. For each +1 standard Tom Becker (Dialogue Picture) created small cartoon sketches following dialogues with participants. These sketches were later developed into a complete dialogue picture. The event was moderated by Torsten Voller (Steife Brise).

Dialogbild_badenova_Einzelszene


Dr. Roland Weis

Head of Corporate Communication
Badenova AG & Co. KG

Here at Badenova there are two important things: We had already drawn up our customer relations guidelines following several internal discussions and workshops which were then visualized. In the next step we merged the dialogue pictures with the visualized guidelines of the company.  They are now a central element of our communication measures. These Dialog Pictures achieve identification, translation and recognition and are therefore a much stronger communication tool than only the spoken or written word.

 

 THE IN-HOUSE MAGAZINE "BADENOVA AKTUELL"

badenova_aktuell

EXECUTIVE STAFF MEETING

badenova_Live-Illustration_Fotos_01
badenova_Live-Illustration_Fotos_02

DIALOGUE PICTURE

badenova_Dialogbild

INDIVIDUAL SCENES

badenova_Szenen_01

dedicated: I attend to the requests of both external and internal clients with responsibility and engagement.

competent: On the phone I distinguish myself by my professionalism.

sincere: When working with others I am respectful and professional.

sincere: I speak openly, directly and respectfully on all topics, even delicate ones.

badenova_Szenen_02

dedicated: I react quickly and provide a prompt response to the requests of customers as well as colleagues.

dedicated: I answer the phone by the third ring.  I am always available for both customers and co-workers.

competent: When taking orders or assigning duties, I communicate clearly and concisely.

sincere: When I use email, I adhere to the rules which guarantee clear, understandable and concise communication.

badenova_Szenen_03

dedicated: I am always on time to customer appointments and in-house meetings.

competent: I keep to my word and make my appointments with clients.

sincere: I provide positive feedback, praise, and I celebrate success.

competent: I chair meetings and/or contribute to their efficiency and effectiveness.