Airplane maintenance at Lufthansa Technik always continues to strive for reaching its goal of ensuring the highest possible safety of the aircraft and of offering high quality and at the same time cost-effective maintenance. “LOS makes a fundamental contribution to achieving these goals!” The dialogue picture takes employees from various departments on a journey through this process. The overriding concept of the picture was that of a large ship that slowly but powerfully navigates its way through the market (represented by the open sea) while exposed to various factors shown as different weather conditions. The maintenance work in Frankfurt is carried out to a large extent directly at the Fraport, the workers performing their duties the same way in all weather conditions. “We all sit in the same boat.” – a symbol which shows how closely connected all departments are and how dependent a smooth operational process is on sufficient communication and agreement among all involved staff.

One goal of “LOS!” is to improve and at the same time facilitate the processes. The special thing about “LOS!” is that workers can actively participate in the design of the optimization with their own ideas and suggestions for improvement. “LOS!” treats simple themes exactly the same as comprehensive processes in aircraft maintenance. Here in the first step non-value-adding activities are identified and in the second step eliminated from the work process. Through this optimization process, employees gain more time to concentrate on their actual work on the aircraft.