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„The healthcare system is currently facing several major challenges. Medical care must deal in particular with demographic change, technical progress, digitization and a shortage of skilled workers. In order to maintain efficient healthcare, it is in our interest to reorganize patient care.
The dialog picture, which depicts the concept of our new RHÖN Campus Bad Neustadt with its processes, serves the viewer as a visualized tour and lets them recognize which approaches we are pursuing with regard to the challenges. In addition, the different scenes allow the employees to recognize themselves. But also the patient was integrated as an active partner in medical care, to illustrate his important role. The care is geared to the needs of the patients!
Our strategy of linking the areas of "Prevention, Outpatient Care, Inpatient Care, Rehabilitation and Health Promotion" in a sustainable concept is illustrated by a connecting road. This understanding is also supported by the dialog picture, which is why dialog picture integration, from the board's point of view, can become an important communicative approach in our Group."
"The creation of the dialog picture was a challenge which the entire project team worked on together with ambition and fun. The concept of a picture based on a campus, which was still in the construction phase and the elaboration of the various key scenes that make the Campus Bad Neustadt recognizable as a sustainable provider, was an impressive success for the project team. The integration of future care approaches was particularly important to us. But also the mapping of the various players and sectors in connection with the patients and their cross-cutting digital interconnection with the RHÖN-KLINIKUM Campus, with regard to the future cross-sectoral care, was successfully implemented with our partner DIALOGBILD.
Therefore the dialog picture provides a meaningful statement for our future supply strategy at RHÖN Campus Bad Neustadt. It is displayed as a large exhibition wall as well as in digital form showing the individual scenes. It is also supplemented by the explanations of the different scenes, which are available to the viewer. The professional collaboration with DIALOGBILD contributed to this positive result."
INDIVIDUAL SCENES AND THEIR MEANING
Domestic environment
From home, health parameters are transmitted digitally to doctors and specialists or clinics. Telemedical diagnostic equipment is connected directly to a digital terminal (e.g., tablet or smartphone) on which the patient can read the results directly. These are available, with the consent of the patient, to a specialist or primary care physician or clinic. If necessary, the doctor also communicates with the patient via video communication. In combination with the diagnostic results, he estimates the necessary next steps. In an emergency, an ambulance will come directly to the place where the patient is and valuable time can be saved.
The role of the primary care physician
The primary medical examination is often the first entry into health care. The doctor decides to refer the patient for further examinations to a clinic or another specialist. For example, the doctor can now contact the RHÖN-KLINIKUM campus by means of video-based consultation and discuss the further course of action. The blue transmission line represents digital networking between external actors and the RHÖN-KLINIKUM Campus.
The active patient
Through the use of digital platforms and tools, the patient can become active and use the waiting times effectively. The patient is thus included into the organization and treatment process according to his abilities. For example, it is possible to take part in digital patient surveys. Digital survey findings before, during or after the visit can provide information about specific care needs, possible risk factors and satisfaction of the patient. Patients have the opportunity to identify potential for improvement and thus contribute to an increase in quality. The evaluation and analysis of the survey results is an important instrument of quality management at the RHÖN-KLINIKUM campus (including risk management, patient satisfaction, quality management.) Since the evaluation is automated, the digital implementation of the survey saves valuable resources. These can be used for further measures to increase the quality.
Control center
The control center functions as the central hub within and outside of the RHÖN-KLINIKUM campus in terms of occupancy, diagnostics and coordination. It is also the first venue to call on campus for external actors, such as primary care physicians and patients. From there, patient flows are navigated and the internal organization around resource and occupancy management, diagnostics and surgery planning are efficiently controlled. The goals are to increase process loyalty and to avoid faulty controls. This is only possible through a necessary degree of transparency and the right overview.
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