Together with a consultant and an illustrator from Dialogbild as well as the entire team from METROPLAN Production Management, the one-day workshop developed the extension of the dialog picture on the topic "Vision". METROPLAN Production Management is a division of METROPLAN and takes care of factory planning, optimization and realization of factories and production logistics systems. The picture is divided into four phases, analogous to the respective planning processes: Before a project is realized within the "realization phase" (transfer of the METROPLANER to the customer), it goes through the steps "strategy phase" (symbolized by the building drawing by hand). , "Concept planning" (graph paper) as well as "Detailed planning" (illustration of CAD models).
The respective scenes in the picture are assigned to these process steps. In the framework of communication based on the image, the various scenes are discussed in dialog on the basis of these phases. The footprints that lead through all phases symbolize the "involvement" of the customer. Before the strategy phase, the footprints are confused, from the strategy phase they are more and more organized and run parallel to the respective phases. This shows that the customer is involved in every step of the process. In addition, the employees of METROPLAN Production Management can draw on a wealth of experience and thus tailor-made solutions for the customer.
INDIVIDUAL SCENES AND THEIR MEANING
A customer comes to METROPLAN with a problem that he cannot solve independently. A METROPLANER takes over the personal customer care and develops in close cooperation with the customer, on the basis of the different phases, step by step the correct solution.
"Try-your-strength game": The customer decides, according to own capacities, for the possibility "make" or "buy". The METROPLAN employee is also here to advise.
The customer hands over the master plans drawn up by METROPLAN to his staff, which implements the plans on the basis of these instructions.