Service
Excellent service is the heart piece of a successful company. It influences not just the customer satisfaction, but also the loyalty and long-term growth. During a time in which customers have high expectations towards reaction capabilities, quality and individual counseling, it is integral that companies offer a first-class service. A well thought-out service concept can be the difference when it comes to raising above the competition and to establish sustainable client relations.
Service, however, is more than just the reaction to customer questions - it’s about understanding customer needs proactively and to fulfill them. This demands a clear communication and a deep understanding of client needs as well as the skill to offer custom-made solutions. This is where DIALOGBILD comes into play.
We support companies in visualizing complex service processes, in order to better prepare your teams in delivering extraordinary service .Our custom-made visual communications solutions will help you to display your service processes clearly and concisely, through with misunderstandings will be avoided and efficiency can be improved.
Whether it’s in regards to creating trainings materials for your service team, communicating customer service guidelines or to optimize internal processes - DIALOGBILD will see to it that your messages will come across clearly and that your employees are prepared for their duties to the best of their abilities. Together we will work towards improving your service quality and to enthuse your customers in the long-term.
SERVICE EXCELLENCE
LUFTHANSA TURNS THE CUSTOMER INTO A FAN
The dialogue picture is utilized in the specialist area of cabin crew at German Lufthansa AG. Flight attendants are facing the challenges of short-haul (both domestic German and European air routes). What expectations of service do passengers have? What are the critical moments? What moves the passengers before and after their flight? Above all looms the strongly contested market and Lufthansa’s competition. Flight attendants are changing their perspectives, seeing the situation from the passenger’s viewpoint and reflecting on their roles on board. ...
STATIONS WORLD "GROUND"
Once again, DIALOGBILD was able to design an interactive dialog picture for Deutsche Lufthansa AG, Training and Training Management, for worldwide training purposes. Previously, a dialog picture was developed in 2011 to train the flight crew.
Due to the successful application, an interactive dialog picture has now been designed for the Department of Soil. For this purpose, DIALOGBILD developed humorous scenes along the entire service chain, stimulating reflection during the training sessions. From self-check-in to first-class service in the first-class area - Lufthansa AG takes the perception of your guests very seriously and tries to highlight itself in automated processes through individual service. ...
MAKE IT MAGIC
THE SERVICE AT LUFTHANSA GROUP
The Lufthansa Group initiated an interactive dialog picture in order to respond more intensively to the different customer groups in training courses. This dialog picture is used internationally, for example at airports, to strengthen service orientation. One advantage of the dialog picture media is the internationally understandable picture language. In the digital version, videos, text and graphics can also be embedded so that further information can be conveyed in addition to the image.
These functions are perfect for putting service employees in the guests' perspective and thus reflecting and anchoring specific topics. The basis for the interactive dialog picture here is the development of a classic dialogue picture, which was then provided with click points and programmed into an interactive version. ...