Public Service

The public sector is facing historic modernisation measures. Whether it is digital administration, demographic change and the resulting skills shortage, or the introduction of agile working practices within government departments – public authorities must now adapt more quickly than ever before. However, the more far-reaching the reforms, the more complex internal communication tends to become. Strategy papers, service instructions and text-heavy organisational charts may fill folders, but they rarely resonate with staff. When the connection to the day-to-day work of administrative staff and managers is lost, uncertainty and resistance to change arise.

The key to successful administrative modernisation lies in the nature of the human brain. Whilst written text has to be deciphered line by line, our minds process visual stimuli many times faster. Scientific findings on sensory perception show that we take in around 83 per cent of our information through our eyes. This biological fact translates into a measurable advantage for your internal communication: whilst employees can recall only around 20% of the content from text-heavy documents or audio briefings after a short time, the retention rate rises to an impressive 50% when images and text are intelligently combined.

For your public sector processes, this means the highest possible level of confidence in decision-making. When your team grasps the new organisational vision or changes in responsibilities immediately and intuitively, it reduces the

cognitive load in stressful day-to-day work and creates tangible clarity rather than fatigue.

A dialog picture is not a static document that disappears into the cloud or a filing cabinet. It acts as a dynamic, visual anchor for your entire transformation journey. It bridges the gap between different departments, divisions and hierarchical levels by creating an accessible, shared platform for exchange – from senior management right down to the citizens’ service centre.

Join us on a journey of discovery through a new, visual world of communication. Because every powerful image has the potential to make modern public administration a reality.

 

Westfalen Weser Energieversorger vernetzt in die Zukunft Zukunftsvision Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

INTERCONNECTED INTO THE FUTURE

 

As a municipal infrastructure service provider, Westfalen Weser takes care of the provision of electricity, natural gas and water networks, which are constantly becoming faster, safer and more sustainable with increasing digitalization. Behind the success of the supply are efficiency and reliability, managed by a system of state-of-the-art network technology and competent employees.

In addition, Westfalen Weser is already working on innovative ideas for tomorrow's sustainable energy solutions in order to shape the energy transition together with municipalities and companies.

Stadtwerke Jahrestagung Graphic Recording Strategiebild Visionsbild Leitbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

MUNICIPAL UTILITIES ANNUAL MEETING

 

At the 21st EUROFORUM annual conference "Municipal Utilities 2017," 50 speakers, 300 participants, and 35 partners met to discuss strategies and solutions for the new energy world. Participants were particularly enthusiastic about our graphic recording, which was created offstage by our partner DIALOGBILD simultaneously with the presentations and discussions.

Bäderland Unternehmensleitbild Leitbild Visionsbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

OUR MISSION STATEMENT

Bäderland's corporate mission statement and corporate goals in a dialogue picture

Bäderland is the urban swimming pool operator in Hamburg with a broad offer of services in the fields swimming, fitness, wellness and relaxation. With 26 indoor and outdoor pools, Bäderland is Germany‘s largest and Europe‘s second largest swimming pool operator. To communicate the newly revised company mission and the future company goals to the employees and to create a common understand, Bäderland decided on the development of a dialog picture. ...

LiHH Landesinstitut für Lehrerbildung Kompetenzorientierter Unterricht Erklärbild Strategiebild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Logo von Li Hamburg

COMPETENCE FOCUSED LEARNING

 

The Hamburg Institute for Teacher Training and School Development (Das Landesinstitut für Lehrerbildung und Schulentwicklung Hamburg) commissioned us to develop a Dialogue Picture to be used to support and accompany the verbal presentation of competence-focused learning. The goal was that the concept was not only orally discussed but also presented in a visual format to stimulate discussions among participants in both basic and advanced training and to illustrate the essential goals of competence-focused learning.

Uni Oldenburg Zukunftsbild Graphic Recording Visual Recording Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Uni Oldenburg Zukunftsbild Graphic Recording Visual Recording Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

FUTURE DISCUSSION – DEMOCRATIZATION OF INNOVATION

 

 

The Carl von Ossietzky University of Oldenburg was founded in 1973 and is known as one of the younger universities in Germany. Its main goal is to find answers to central societal questions of the 21st century through interdisciplinary cutting-edge research and teaching. The university maintains close cooperation with over 200 universities worldwide and entertains relationships to non-university facilities in the areas research, education, culture and economy. Around 16.000 students are being prepared for their future corporate life. The range of courses covers a wide spectrum from the humanities and cultural sciences to economics, law and social sciences, as well as mathematics, computer science, the natural sciences and medicine.

The kick-off event of the future discourse “Democratization of Innovation” was accompanied by DIALOGPICTURE. In addition to keynote speeches and an introduction to the events content, it was discussed what new innovation actors and forms of cooperation can achieve in transforming the economy. After an exchange of experiences in small groups, the opportunities, boundaries and requirements of co-innovation processes between students and companies were discussed and simultaneously translated by our illustrator. The guests were sent off by the initiator and conductor Prof. Dr. Klaus Fichter and the project coordinator Nina Heiting with an outlook on future formats of the projects. The final graphic recording results captured the thoughts, discussions and impulses of the day in a picture.

Hochschule Offenburg HS Offenburg Strategiebild Visionsbild Leitbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Logo Hochschule Offenburg

BUSINESS ORGANIZATION

 

The Offenburg University asked DIALOGBILD to visualize their Bachelor′s programme in three inter-related dialogue pictures. The pictures were developed in the „lite“ version and depict the following content:

1. Corporate environment with distinct business units of a production firm in the fashion industry with a view to external stakeholders such as investors, suppliers and clients.

2. Illustration of the internal world of the corporation with a focus on processes and operations within the supply chain management of the company.

3. Zoom-in on the concrete subject of marketing. Display of the interplay between marketing, and the internal and external environments of the corporation.

Overall, the complex topic of business organization was visualized in a vivid and descriptive manner. The application of dialog pictures thus facilitates the lectures regarding the subject and consequently enjoys a high popularity amongst professors and lecturers.

IGZ Leibniz-Institut Erklärbild Infografik Leitbild Strategiebild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Logo von IGZ

LEIBNIZ-INSTITUT FOR VEGETABLES AND ORNAMENTAL CROPS

Dialogbild developed a picture for IGZ that provides an overview of the various research areas and projects. The Dialog Picture Lite was created during two workshops with finalization afterwards.

IGZ uses the picture to introduce the work of the institute to visiting groups and other interested parties in a simple and uncomplicated way. Especially it is used with people who are unfamiliar with issues and technologies involved in ornamental crop research.

DEW21 5Gain emblem unserer Zeit Leitbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

DEW21 5Gain emblem unserer Zeit Leitbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

STRATEGY MAP: 5Gain – EMBLEM OF OUR TIME

 

 

With the expansion of decentralized, renewable energy sources and controllable loads, such as electromobility, the complexity of energy control is increasing. The 5Gain research project (03EI6018A), funded by the German Federal Ministry for Economic Affairs and Climate Protection, has developed a solution to precisely this challenge with a total of nine project partners,

especially when the need for grid expansion is to be minimized at the same time. Due to the complexity of the content and structure of the project, the initiators of the project wanted an easy-to-understand overview that took all partner parties and overarching topics into account. ...

Klinikum Braunschweig zentrales Projektmanagement Prozessdarstellung Strategiebild Visionsbild Leitbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Logo von Klinikum Braunschweig

PROCESS VISUALISATION

The medical centre Braunschweig provides maximum care for the area Braunschweig and is one of the biggest hospitals in Germany with its 1,428 total beds. By having 19 medical centres, 10 independent clinical departments and 6 institutions, the medical centre Braunschweig covers almost the whole range of subjects the medical science holds. Each year more than 58,000 patients will receive inpatient treatment and 150,000 outpatient treatment

The present dialog picture was developed for every employee at the medical centre Braunschweig, who is involved with the topic project management. It should provide support for all project participants and forms the basis for a common understanding in terms of planning, implementation and documentation of projects at the medical centre Braunschweig.

Anregiomed Herzinsuffizienz Behandlungspfad Klinikbaukasten Leitbild Strategiebild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Logo von Anregiomed

CARDIAC INSUFFICIENCY

 

 

The company: ANregiomed is an association of the clinics Ansbach, Dinkelsbühl, Rothenburg and the Praxisklinik Feuchtwangen. A total of 813 beds are available for the treatment of acute-care patients. In the major departments and the specialist departments, approximately 2,500 employees work to provide for 40,000 acute-care patients each year. In addition, there are several thousand outpatient surgeries. Following the motto "competence with service and charm", the association ensures the health care in the city and county Ansbach.

Objective: Within the ANregiomed clinics, cardiac insufficiency is one of the main diagnoses. Therefore, heart and vessels of the cardiac insufficiency treatment process, in which the patient is the focus, should be visualized within the clinic-cross-competency network. While the workflow is a matter of course for the clinic staff, it is often difficult for the patients to understand what is behind the many specialist courses and the individual measures.

Bundesagentur für Arbeit Erklärfilm Strategieentwicklung 2025 Dialogfilm Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Bundesagentur für Arbeit Erklärfilm Strategieentwicklung 2025 Dialogfilm Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

STRATEGY DEVELOPMENT 2025

The Bundesagentur für Arbeit (Federal Employment Agency) sees itself as a customer-oriented service provider on the job market. Its goal is to provide advice and support for people's lives and their development in the job market. In doing so, they place the concerns and expectations of their customers at the center of their work within the scope of their legal mandate and possibilities.

The team of the Bundesagentur für Arbeit has received professional support by commissioning DIALOGBILD with the development of a dialog film. The focus was on the development of the Strategy 2025.

The goal was to identify and communicate the evolution of the 2020 to 2025 strategy. Furthermore, the film should serve as an invitation to work with the new strategy.

The storyboard was developed jointly by the Bundesagentur für Arbeit and DIALOGBILD within a one-day workshop.

Gelsenwasser Mitarbeitergespräch Leitbild Strategiebild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Logo von Gelsenwasser

THE STRUCTURED PERFORMANCE REVIEW

 

The drinking water supply company GELSENWASSER with more than 1,400 employees has put together a package of measures to increase the quality and quantity of the structured performance reviews.

The central instrument here is a dialogue picture light, which represents the added value and should motivate both employees and executives alike to implement the structured performance review and to see it as an opportunity.

BSAG Bremer Straßenbahn AG Digitalisierung Zukunftsbild Leitbild Strategiebild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

THE FUTURE PICTURE 2030

 

Bremer Straßenbahn AG operates a large part of public transport in Bremen. It ensures sustainable mobility and plans for the future. Whether digitization or electric mobility, demographic change or supply development - everywhere in the transport industry, the signs of change. Due to the rapidly evolving mobility market, it is necessary that, in addition to efficiently designing and expanding our existing offer, we test new forms of mobility and question existing structures. The aim of BSAG is to contribute both to climate-neutral mobility and to improve the quality of life of the city of Bremen.

In 2017, they began to work out the new vision of the future and DIALOGBILD visualized it together with BSAG. Where do we want to be in 2030? How do we see our task? Which services do we want to offer?
The result was presented to all employees in March 2018.

A

badenova Energieanbieter Kundenservice Kundenorientierung Live-Illustration Strategiebild Infografik Erklärbild Leitbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

Logo von Badenova

MISSION STATEMENT: EXCELLENT SERVICE

 

130 top managers from Badenova participated in the live creation of a dialogue picture. Through exchanges with internal and external customers, Badenova, the energy service provider, developed a series of quality standards, called the 12 + 1 Standards. These standards were formulated through a process called The Employee Mission Statement and Customer Relations and officially presented by the senior management.

It consists of 12 rules concerning communication, punctuality, appreciation and engaged competent handling of customer requests. During the rollout all +1 standards were visualized. For each +1 standard DIALOGBILD created small cartoon sketches following dialogues with participants. These sketches were later developed into a complete dialogue picture. The event was moderated by Torsten Voller (Steife Brise).

AOK Gemeinsam auf KulTOUR Leitbild Visionsbild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

OUR CULTOUR CHANGE

 

AOK Rheinland-Pfalz/Saarland - The health insurance company is the largest health insurance company in the two federal states of Rhineland-Palatinate and Saarland, with over 1. 2 million insured persons and 85,000 supervised employers as well as around 3,500 employees. The health insurance fund maintains business relationships with more than 100 hospitals, 10,000 doctors, psychotherapists and dentists, around 1,300 pharmacies and many hundreds of other contract partners. It offers high-quality care for the population and tailor-made concepts in the regions. For this, modern, future-oriented structures are also essential in the corporate culture.

In the framework of the"Together on CulTOUR" programme, develops a vision of the future and principles for leadership and cooperation. The existing brand mission statement of the AOK-community was adapted.

The aim of the dialog picture is to communicate the developed products, to permanently anchor them and thus to create a successive "KulTOURwandel" which will prepare the AOK Rheinland-Pfalz/Saarland for the future challenges of the health and nursing insurance market.

With the help of the dialog picture, the complex contents have been depicted and brought into an overall context. This ensures a common understanding of the new. A further advantage is that all employees deal with the topics not only on the rational, but also on the emotional level, and the dialog picture provides space for constructive discussions and a valuable exchange of experiences or opinions.

AOK Nord-Ost Führungsleitlinien Leitbild Erklärbild Strategiebild Dialogbild Agentur für Visualisierung von Prozessen, Veränderungen und Visionen.

LEADERSHIP PRINCIPLES

 

What does it mean: responsible leadership in a company? In order to answer this question the health insurer AOK North East developed 7 principles for its own senior management. With the help of a dialogue picture the principles were introduced and discussed at a management conference. Since then the dialogue picture has served as the basis for discussion on the topic of leadership at all three regional branches of AOK North East (Berlin, Brandenburg and Mecklenburg-Vorpommern).

„Health through passion“ - with these principles AOK North East, in existence since 01.01.2011, has put the topic of health into focus. For this reason, the health-tree, as seen on the AOK logo, stands in the centre of the dialogue picture. The roots of the tree symbolize the 7 principles growing and flourishing. In the picture a kind of fitness trail can be found. The trail outlines the map boundaries of three German states represented by traditional symbols such as the Berlin Bear.

On the trail, managers must master the 7 stations concerning the topic “Leading is responsible dealing.” Each station stands for a principle and shows a situation involving management and staff. The trail has no beginning and no end – all of the principles are equally important. The individual scenes were developed in small groups of managers. Over the course of a 1 day workshop, the ideas were sketched out by two illustrators and a moderator from DIALOGBILD, and later detailed illustrated.

PROJECT NEXUS

INTRODUCTION OF THE NEW CORE BANKING SYSTEM

 

The Investment Bank of the State of Brandenburg (ILB) is the central development institution of the State of Brandenburg, on whose behalf it promotes and finances public and private investment projects in the areas of business, infrastructure, housing and employment.

For the launch of the S/4H project, a dialog picture was chosen to attract the attention and interest of the workforce despite the dry IT topic and to accompany the upcoming change processes. ...

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